Fiveshots InfoTech - Refund & Cancellation Policies

At Fiveshots InfoTech, we are dedicated to providing our customers with the best services and products. In cases where you need to cancel an order or request a refund, we have established a comprehensive Refund & Cancellation Policy to ensure a seamless process. Please review the following details for a clear understanding of our policies:

1. Refund Policy:

  • Digital Products: If you have purchased a digital product from Fiveshots InfoTech (such as software, e-books, templates, or online courses), you may request a refund within 15 days from the date of purchase. We will process your refund promptly, excluding any transaction fees.

  • Services: Refund requests for services will be assessed on a case-by-case basis. We aim to provide the best services, and if you are not satisfied with the quality or performance of the service, please reach out to our support team.

2. Cancellation Policy:

  • Digital Products: Orders for digital products can usually be canceled within 24 hours from the time of purchase. After 24 hours, the product will be considered delivered and cannot be canceled.

  • Services: Service cancellations must be made in writing and submitted to our support team. The cancellation time frame and fees, if applicable, will be determined by the specific service agreement or contract.

3. Contacting Support:

For refund requests or service cancellations, please contact our Customer Support team as soon as possible. You can reach us via email or phone, and our representatives will guide you through the process.

4. Eligibility:

Refunds and cancellations may be subject to certain terms and conditions. For services, the eligibility for a refund or cancellation will depend on the specific contract terms.

5. Exceptional Cases:

In exceptional cases, such as technical issues with digital products or services not meeting the agreed-upon standards, we will work with you to find an appropriate solution. This might include providing a replacement product, resolving technical issues, or revising the terms of the service.

6. Processing Time:

We aim to process refunds and cancellations as quickly as possible. However, the time required may vary depending on the payment method and the complexity of the request. Our support team will keep you informed throughout the process.

7. Changes to Policies:

Fiveshots InfoTech reserves the right to update or modify our Refund & Cancellation Policies. Any changes will be communicated on our website, and the updated policies will apply to all transactions made after the date of the policy change.

We appreciate your trust in our services and are committed to resolving any issues promptly and fairly. If you have any questions or concerns about our Refund & Cancellation Policies, please feel free to reach out to our support team for clarification or assistance.